UNESCO dives into a new chapter of journeys to ethnic communities in ASEAN

UNESCO in collaboration with distinguished partners including DASTA, ASEAN-Türkiye Cooperation, CRIHAP, K11, ONYX, The City Connext and b. Consulting Cambodia is embarking on an exciting new chapter, delving into the diverse and captivating journeys to ethnic communities in ASEAN.  In an upcoming webinar "Untold Journeys: Sharing Ethnic Stories from the Rivers and the Seas'', Cambodian participants are invited to join in and share inspiring stories of tourism initiatives led by indigenous peoples, including the Ifugao, Pgakenyaw Karen, sea nomads, and many others.  

UNESCO/City Connext

This webinar aims to explore the integration of indigenous wisdom, river ecosystems, and ethnic narratives in global tourism development. By highlighting the importance of these narratives, the webinar seeks to promote sustainable tourism practices that benefit local communities and enhance the overall tourism experience.  

Event Insights

The webinar will provide valuable insights through a keynote speech, panel discussion, and interactive Q&A session. Experts will discuss how indigenous wisdom, river ecosystems, and ethnic narratives can shape global tourism development. 

• The keynote speech will be delivered by Igor Stefanovic, a UN Tourism Coordinator, who will explore the integration of indigenous wisdom and river ecosystems in tourism.

• The panel discussion will include experts such as Dr. Rasmi Shoocongdej, Sopheap Chim, and Eulalie Dulnuan. They will share their expertise on incorporating ethnic and indigenous stories into sustainable tourism and heritage management.

• Participants will have the opportunity to interact with the speakers during a Q&A session, promoting a meaningful dialogue.
  

Event Details

Date: May 29, 2024

Time: 14:00-16:00 (Bangkok time, GMT+7)

Registration (Required):  https://bit.ly/STWWA5ZoomR

For further information about the preliminary agenda, please visit our Project Portal, or scan the QR code below: 

About the Project:

"Enhancing Sustainable Tourism in ASEAN Waterside Cities" is a pioneering initiative designed to leverage local communities' unique cultural and natural heritage, fostering sustainable development and regional cooperation.

We look forward to seeing you at all our 6 webinars and to collaborating on sustainable tourism development in our waterside communities.

For press inquiries or further details, please contact City Connext:

• Anawit Jitmana (+66) 65 895 6323

• Thatsanvanh Banjong (+66) 87 706 5030

• Email address: cityconnext@gmail.com

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Contact b.Consulting

(+855) 10 518 700

Email address: contact@bconsultingcambodia.com 

Service Sequence Training for Food and Beverage Professionals at b.Consulting Cambodia

In such a competitive industry, providing exceptional service can make a big difference. Customers not only want delicious food but also expect a pleasant and smooth dining experience. That's why  b.Consulting Cambodia have made Service Sequence Training a priority. This specialized training program is tailored to professionals in Food and Beverage, including waitstaffs, bartenders, runners, baristas, restaurant representatives. etc.  In this training program, we focus on emphasizing the importance of personal grooming, personal hygiene, improving communication skills, engaging with customers, mastering table service etiquette, upselling techniques, conflict resolution, and more. By investing in service sequence training, businesses can uplift their service standards, and build customer loyalty.  

We are excited to announce that b.Consulting Cambodia will be hosting a Service Sequence Training Program in the next coming date. Mark your calendars for May 28th, 2024, to participate in this immersive training session led by the seniors in the Food and Beverage sector. By joining this program, you will gain valuable knowledge, improve your skills, and have the opportunity to network with other professionals in the field. With consistent and efficient service interactions, guided by Standard Operating Procedures (SOPs), you will create memorable experiences for your customers.

Standard Operating Procedures (SOPs) are the central to our Service Sequence Training program, which provide a standardized approach to service interactions. SOPs ensure consistency and efficiency in every customer interaction, creating a seamless and memorable dining experience. Our training covers a wide range of SOPs, including the theory of grooming and hygiene, greetings customers, taking orders, serving meals, handling complaints, and processing payments, and farewell to guests. etc. 

Trainer leading the food and beverage staff, and they carefully followed and used the recommended practices.

Presenting the bill and making payments is one example of an SOP we focus on. We understand that a smooth and quick payment process is crucial for customer satisfaction. Our trainers will guide you through step-by-step procedures to make the payment process easy and efficient. You will learn how to present the bill clearly, offer various payment options, handle payments accurately, and provide customers with a detailed receipt. However, this is just one aspect of the SOP, our comprehensive training program will cover various SOPs, from greeting customers to resolving complaints and bidding farewell. 

Don't miss out on this opportunity to level up your career in the Food and Beverage industry. Register now for the Service Sequence Training Program at b.Consulting Cambodia and get ready to learn a whole range of SOPs that will take your service to the next level.

“We encourage restaurants, hotels, coffee shops and all food-related businesses to register their staff into the training program including waiters, waitresses, bartenders, barista, servers and more.”

Register Now!

📅 Save the date: Coming June 2024 📱 010 518 700

In addition to our individual training program, we also offer customized training solutions for business owners in the Hospitality and Food & Beverage industry. Whether you want to improve your staff's skills, make your operations more efficient, or enhance customer experiences, our senior trainers can create customized training programs for you. By investing in your team's development, you can drive growth and success for your business. 

Contact us today to explore the training options available for your organization. If you have any questions or would like to learn more about our training programs, please don't hesitate to reach out to us.

Contact Information's:

📱 010 518 700

📩 contact@bconsultingcambodia.com 

Contact Our Telegram to Discover More Information About the Training

Exclusive Interview with Ms. Han Tang - Best Training for F&B and Hospitality Staff

We are fortunate to have Ms. Han Tang, a Training Programs Coordinator in the field of F&B and Hospitality, shares her valuable insights on how to provide the best training for F&B and hospitality staffs. During the interview, Ms. Han will delve into the best practices for training, including actionable advice that will inspire and empower our team to deliver exceptional service experiences.

1. Can you tell us about your experience and background in the field of F&B and Hospitality training?

“With over a decade of experience in the F&B industry across borders, I've gained a comprehensive background in training and development. I started out as a chef assistant, focused on culinary techniques gradually ascending to managerial positions. As a restaurant manager, I oversaw daily operations, ensuring seamless coordination among staff while maintaining exceptional standards of service by providing regular training programs tailored to specific needs of each establishment. Through hands-on training, the team develops a culture for excellence resulting in heightened guest satisfaction and increased profitability.”

2. What led you to pursue a career as a Training Programs Coordinator at b.Consulting?

“I enjoy the process of learning and mentoring within the F&B industry. And I also see it as an opportunity to stay updated with new trends, techniques and best practices.”

3. What are the key skills and qualities that F&B/Hospitality staff should possess? 

The skill that they should have included:

• Customer Service Oriented: Being attentive, friendly, and responsive to customer needs ensures a positive dining experience.

• Excellent Communication: Clear communication with customers and colleagues is essential for providing great service.

• Attention to Detail: From accurately taking orders to serving food and beverages correctly, attention to detail is crucial.

• Adaptability: F&B environments can be fast-paced and unpredictable, requiring staff to adapt quickly to changing situations.

• Problem-Solving: The ability to resolve issues swiftly contributes to customer satisfaction.

4. How can training programs incorporate practical, real-life scenarios to prepare staff for the fast-paced and dynamic nature of the industry?

• Simulation Exercises: Create simulated scenarios that mimic real-life situations, such as dealing with difficult customers, or managing unexpected shortages. This allows trainees to practice decision-making and problem-solving. 

• Role-Playing: Encourage trainees to role-play various roles within the F&B setting, including customer service, kitchen management. This helps develop interpersonal skills and adaptability in different situations.

• On-the-Job Training: This hands-on experience allows them to apply theoretical knowledge in real-world settings and adapt to the fast-paced nature of the industry.

• Cross-Training: Encourage cross-training among employees to expose them to different roles and responsibilities within the F&B establishment. 

• Feedback and Reflection: Incorporate regular feedback sessions where trainees can reflect on their experiences and receive constructive criticism from mentors. This promotes continuous learning and improvement in adapting to the dynamic nature of the industry.

5. How can training programs foster effective teamwork, collaboration, and communication among F&B/Hospitality staff?

By implementing these modules in the training program:

• Leadership development: Empowering staff to take initiative, delegate tasks, and support their team members effectively.

• Clear communication guidelines: Establishing clear communication protocols, such as regular team meetings and feedback sessions, helps ensure that information is shared effectively among team members.

• Role-playing exercises: Simulating real-life scenarios where staff members must work together to solve problems or handle difficult situations can improve their ability to collaborate and communicate effectively.

• Cross-training: Providing opportunities for staff to learn about different roles within the F&B/Hospitality operation helps them understand each other's responsibilities and fosters empathy and teamwork.

• Team-building activities: Organizing team-building exercises or outings helps build trust, rapport, and camaraderie among staff members, which are essential for effective teamwork.

6. How can organizations measure the effectiveness and impact of their training programs on the performance and satisfaction of F&B/Hospitality staff?

By utilizing a combination of below methods, organizations can gain a comprehensive understanding of the effectiveness and impact of their training programs on F&B/Hospitality staff performance and satisfaction.

• Pre- and Post-Assessment: Conduct assessments before and after the training to measure knowledge, skills, and attitudes. This helps in gauging the improvement due to the training.

• Observation and Feedback: Managers can observe staff on the job to assess how well they apply the training content. 

• Mystery Shopper Reports: Utilize mystery shopper reports to evaluate how well-trained staff handle real-world situations and interactions with customers.

• Employee Retention: Monitor staff retention rates to see if well-trained employees are more likely to stay with the company, indicating higher satisfaction and engagement levels.

• Financial Impact: Assess the financial impact of the training program by comparing the costs of implementation with the benefits gained, such as increased revenue or cost savings due to improved efficiency.

As we wrap up this interview with Ms. Han Tang, we're thrilled to put her valuable insights into action. At b.Consulting Cambodia, we're committed to providing exceptional service, and we believe that our upcoming training programs, the Restaurant Professionals Training, will make a big difference.

We're ready to partner with businesses to foster growth, improvement, and excellence in service. Together, let's elevate the standards of the F&B and hospitality industry and create memorable experiences for customers.

We're dedicated to providing your business with the resources and support needed to enhance your team's skills and exceed customer expectations.

Thank you for considering b.Consulting as your training partner. We look forward to working with you and helping your business achieve remarkable success in the F&B and hospitality industry. 

And we would like to thanks to Ms. Han Tang for sharing her expertise to take our training service standard to the next level.

Han Tang Contact Information:

✉️ training@bconsultingcambodia.com

📱 078 989 522