

STAFF TRAINING PROGRAMS
What Training Programs Do We Offer

FOOD AND BEVERAGE SERVICE
-
Preparatory work
-
Service sequence
-
Product knowledge & upselling
-
Specialized Service
-
Productivity & Efficiency

MANAGER DEVELOPMENT
-
Equips managers with essential leadership and operational skills tailored to their specific sectors
-
Focuses on the unique challenges and requirements of Restaurant, Front Office, Housekeeping, and Kitchen management

BACK & FRONT OF THE HOUSE
-
Check in check out
-
Reservation & billing
-
Housekeeping room sequence
-
Housekeeping safety
-
Hotel operation process

FOOD SAFETY & GOOD HYGIENE PRACTICES
-
Basic principles of food contamination
-
Grooming and personal hygiene
-
Maintaining equipment and facilities
-
Purchasing, storing and processing standards

INITIATION TO HACCP
-
Introduction to HACCP
-
HACCP principles
-
Steps to implement HACCP
-
Study case

FOOD ALLERGY
-
Food allergy and food allergen introduction
-
How to deal with customer suffering from food allergy
-
How to ensure guests safety
-
Special dietary requirements

CULINARY SKILL
-
Food preparation techniques
-
Food safety process
-
Creating and implementing a menu
-
Cost control & wastage
-
Kitchen operation process

CUSTOMER SERVICE
-
Grooming and ethic rules
-
Handling complaints and solving conflicts
-
Guest Relation Management
-
Guests loyalty
-
Multicultural working environment

TAILOR-MADE PROGRAMS
-
Build your own program fit to your needs and expectations
-
Select among our catalog of SOP
-
Create your brand internal training program
-
Improve your internal operations
-
Training of trainers for your management
Methodology
-
Training will be conducted in the Khmer language by Professional Industry Experts
-
Presentation, standard documents
-
Video
-
Workshops and role play
-
Q&A
Objectives
-
Acquire all basics to ensure smooth and effective operations
-
Develop efficiency with a better working organization and standard operating procedures
-
Develop higher standards of services
Benefits
-
Skills development
-
Increase of productivity
-
Staff retainment
-
Confidence built up to interact with guests
_JPG.jpg)



#General Manager #Restaurant Supervisor #Sous-Chef #Head Chef #Line cook #Barista #Bartender #Waiter #Food Industry Management #Catering & Canteen